Legal advices

Before buying

Legal advice

In compliance with Law 34/2002 of 11 July on “Information Society and Electronic Commerce Services, LIBERTEA informs of the following data: the holder of this web page is LIBERTEA, with NIF Y23560538P with registered office in Carrer roger de Lluría, 81, 1-1, 08009 Barcelona. The contact email address of the company is: info@libertea.es

Users and Liability regime

Access, surfing and use of LIBERTEA confers the condition of user, for which they accept, with the navigation of LIBERTEA website, all the conditions of the use established here notwithstanding the application of the corresponding rules of obligatory  legal compliance according to the case.

The LIBERTEA page gives a large choice of information, services and data. The user agrees to use the portal and the information on the website correctly,

This responsibility is extending to:

-The use with access codes provided by completing the application forms.

The use of information services and data offered by LIBERTEA contrary to the provisions for these conditions, law, morals, good customs or public order or any other form of injury may cause the same rights, of third parties or operations of website.

Linking policy and liability exclusions 

Libertea is not responsible for the contents of the websites that the user could access through link established in its website, and declares that in no case will it examine or exercise any type of control on the contents of other websites of the network.

LIBERTEA declares that all the necessary steps have been taken to the best of its ability and as available all the conditions of use established here notwithstanding the application of the corresponding rules of obligatory legal compliance according to the case.

LIBERTEA assumes no responsibility for damages to the user’s software or hardware arising from access to its website or from the use of the information or applications contained thereon.

Modifications

LIBERTEA reserves the right to make modifications or amendments to the information provided without any prior notice, whether that refers to the contents of the website, as the conditions of the use of the same general conditions or contract.

Such modifications can be done in the website by any type of arrangement permitted by law and shall be respected during the time that are published in the website and will be valid  until they are modified by other duly published conditions .

Privacy and cookies Policy

Libertea is a spanish company, registered to Registro Mercantil de Madrid.

Owner: LIBERTEA; with NIF: Y2560538P domiciliated: Carrer Roger de LLuria, 81, 1-1 08009 Barcelona.

According to the stipulated in the Spanish Personal Data Protection Act of 1999 (Ley Orgánica 15/1999 de Diciembre de Protección de Datos de Caracter personal, LIBERTEA hereby informs that personal datas will be included in an automatic file named “Base de Datos” for the purpose of allowing its users access to the services offered by the Company, the remission by post or email of advertising information what your expressly consent.

Users may at any time exercise their right to access, rectify, contest and/or cancel the personal data provided in accordance with prevailing legislation, by writing to Info@libertea.es. The communication of the request to exercise the rights of the data subject should be sent with the copy of the identity card or equivalent documentation,

NOTICE: to be part of the users community registered in Libertea, the user must be aged over eighteen years old (18) and will be fully responsible for this declaration, Libertea may require to the user, at any time, to confirm this age by providing the identification document.

USE OF COOKIES

The website LIBERTEA uses cookies in the interest of facilitating the interaction with the user. Furthermore, the services statistics, in –house or unrelated, used by www. Libertea.es, can use “cookies” for the purpose of establishing usage metrics and tracking user patterns.

The access, usage and navigation by www. Libertea.es of Libertea , suppoosed the previous right from the user in the usage of “cookies” from Libertea and /or his service providers.

What are the cookies? A cookie is a piece of data stored on the user’s computer when reaching websites. The cookies allow a web page to store and retrieve data about navigation habits of users, depending on the information contained and the way of using the web and can used to recognize the user.

What king of cookies our page uses?

• Session cookies:  keep the user identified in www.libertea.es and allow the interaction with the website.
• Analytic cookies: are used by us or by third parties, that permit us to quantify the number of users as well as realise the measuring and the statistical analysis of the use of the service offered, For this purpose , we analyse the navigation in our website in order to improve the product and services offered,
• Advertising cookies: are used by us or by third parties, and allow us to manage more effectively the offer of advertising in our website, by adapting the  content of the announcement to the good service or to the usage that is done of our website. Indeed we can analyse the habits of navigation in internet and we can show advertising adapted to the navigation profile.

Users can allow, block or delete the cookies stored in your computer by modifying your browser options,

In the help feature of most of the computers, you may set up you’re your browser to refuse cookies, to be informed when you receive a new cookie, and to delete cookies.

Moreover you can deactivate or delete same dates used by add-on of browsers, like “Flash cookies”, changing the settings of those add-ons or by visiting the manufacturer’s website

For example you can find information of how to manage your preferences on cookies in the most used browsers in the following links:
• Firefox from there: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
•Chrome from there: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
• Explorer from there: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
• Safari from there: http://support.apple.com/kb/ph5042
• Opera from there: http://help.opera.com/Windows/11.50/es-ES/cookies.html

 Data protection

In accordance with the provisions of Organic Law 15/1999 of 13th December on […] the protection of personal data, Libertea informs the users of its websites that the personal data obtained by the company through the form in its website, will be included in an automatic record under the responsibility of LIBERTEA, in order to facilitate, expedite and fulfil the commitments established between the two parties.

Likewise, they are informed as to the opportunity they have to exercise their rights of access, correction, cancellation or opposition on the basis of the provisions of applicable current legislation by contacting, in writing to Carrer Roger de LLuria, 81, 1-1 or sending an email to Info@libertea.es, indicating in the subject “deletion of personal data”.

The sole purpose for collecting and processing the personal data, is to maintain the commercial relationship, send information regarding tea , as well as to Libertea and third entities linked to alimentation sector, health, leisure’s, great consumption, body care, tourism and travel agencies, could realise opinion polls and send you by any way ( mails, emails , SMS, MMS , phone and internet) sale bids distance selling mode, advertising, free samples of services and /or product ( advertising purposes and commercial research). The treatments for commercial purposes and commercial research could implies the communication of your data to third companies of specific sectors, as well as for service providers to be used for this specific purpose and to realise a cross treatment to determine the client condition and avoid duplicated sending. If you don´t want to receive free samples or you don´t want your data to be used for commercial purposes including electronic media, in the terms defined below or you don’t want your data to be communicated to third entities of specific sectors  , please send a mail to info@libertea.es

(Organic Law 15/1999 of 13th December)

As long as nothing to the contrary is communicated, we will assume that your details have not changed, that you will notify us of any change, and herewith grant us permission to use the data provided for the aforementioned purposes.

Selling conditions of the online store

These General Conditions govern the use of the Internet website “www.libertea.es”, holder of Libertea, with ID, Y2560538P and the selling conditions of products and services offered in www.libertea.es.

LIBERTEA is a web platform for on-line products and services commercialization by LIBERTEA, with registered office in Carrer Roger de LLuría, 81.

By the acceptance of the terms and conditions, the user is aware that his data will be part of a database file of this entity, and for any incidence, complaint or claim regarding a purchase done in the website, you should contact us using the following email address:

info@libertea.es.

INFORMATION RELATED TO THE PRODUCT OFFER AND SERVICES OF LIBERTEA

The description of products and services offered on the web store will be managed based on the information and documentation provided by providers and Libertea´s partners.

Illustrative and iconographic representations, photographs and videos related to a product or a service, as commercial names, brand or distinguishing signs of any contains of the web store have for objective to provide as much as information possible.

In the case of, for any own or foreign circumstances, a product or a service will not be available after purchasing, Libertea will inform the client by email as soon as possible to find as solution.

PAYMENT METHODS

The payment will be done by debit or credit card through the secured payment platform. The debit will be done in real time.

With the objective of providing a maximum security, LIbertea will use a secured platform from ING DIRECT / PAYPAL. Personal data will be directly transmitted in a coded form to the corresponding entity and will not be registered in any database of the website.

The credit card will be subject to confirmation from the financial entity side, the lender is not responsible for any delay or lack of commitment, if this same entity is late in the confirmation or reject the payment.

PRODUCT AND SERVICE PRICES

Prices of products and services we offer in the on line store include VTA and any other tax. Nevertheless those prices do not include the shipping cost of the products (unless it is communicated)

Libertea reserves the rights to modify its prices at any time. Products and services are invoiced on the basis of the prices in force when the orders are made, except for obvious typographical errors

SENDING 

DELIVERY AREA: Libertea can deliver his products in Spain (peninsula, Baleares, Canaries, Ceuta and Melilla), France, Belgium, Luxembourg and Portugal. The shipping prices mentioned in the on line store are valid for Spain and these countries. If a client would like to receive a purchase in a country that is not listed below, please find an email to info@libertea.es to be informed of the shipping cost and time for delivery to the destination.

Shipping costs for Canaries, Baleares, Ceuta and Melilla are different in function of the weight and volume of products. In order to know precisely the shipping costs, it is recommended to contact by email info@libertea.es in order to know the extra cost of the shipping.
DELIVERY TIME: The timing of sending the order is from 24h until 72h for shipping in Spain peninsula, France, Belgium, Luxemburg and Portugal. This timing does not take into account the timing of preparation and management of the order.

Libertea does not deliver products on Saturday, Sunday, holydays as well as national, autonomous and local government’s holydays.

SHIPPING COST: shipping cost is 5€ for delivery in Spain peninsula (unless it is communicated). Shipping cost is 7€ for France, Belgium, Luxembourg and Portugal.

Shipping costs for Canaries, Baleares, Ceuta and Melilla are different in function of the weight and volume of products. In order to know precisely the shipping cost , it is recommended to contact by email info@libertea.es  in order to know the extra cost of the

shipping

RECEIPT OF THE PURCHASE: if your purchase is not arrived in estimated time we suggest to contact Libertea by mail: info@libertea.es subject: Posible incidence

PRODUCT MISSING: Please contact with Libertea by email: info@libertea.es subject: Incidence in the order,

RETURN AND REFUND POLICY: In the event of non-compliance with the order the client has made and received, Libertea reserve the right to refuse the return for health and hygiene purposes,